Refund And Cancellation Policy

1. Overview

NemesisNet provides custom software development, consulting, and SaaS-based services. Due to the nature of digital and custom-built solutions, refunds are handled case-by-case under the terms below.

2. Eligibility For Refunds

• Project has not yet started.
• Service cannot be delivered due to technical or operational constraints.
• Mutual written agreement between NemesisNet and the client.
• For subscriptions, requests must be submitted within 14 days of initial purchase and before substantial use.

3. Non-Refundable Services

• Completed or partially completed custom development work.
• Delivered digital products, source code, or deployments.
• Consultation or advisory sessions already conducted.
• Any service where significant time or resources have been allocated.

4. Partial Refunds

If a project is cancelled mid-way, partial refunds may be issued based on the percentage of work completed and at NemesisNet's discretion.

5. Refund Process

• Contact: [email protected]
• Include project or transaction reference.
• Include reason for request.

Approved refunds are processed via the original payment method. Processing fees may not be refundable where retained by payment providers.

6. Processing Time And Cancellations

• Refunds may take 3-10 business days after approval.
• Before project start: full refund.
• After project start: billed proportionally to completed work.

Subscription services can be cancelled at any time, but cancellations do not guarantee retroactive refunds.